Radius Energy strive to offer high levels of service to all our customers. On rare occasions, things may go wrong, and we want to know so we can make things right and improve our processes, so it doesn’t happen again.
Step 1:
Please let us know that something has gone wrong so that we can investigate and get it fixed. We will look into the matter and get back to you within five working days.
Phone – 0330 828 88 88
Email – complaints@radiusenergy.co.uk
Step 2:
If, after our response, you are not satisfied with the outcome then please escalate the matter to our Customer Service Leadership Team.
Email – complaints@radiusenergy.co.uk
Post –
Complaints
Radius Energy Limited
Eurocard Centre
Herald Drive
Herald Park
Crewe
CW1 6EG
Step 3:
In the unlikely event that our Customer Service Leadership Team cannot find a solution that you are happy with, you can contact Ombudsman Services. They will however pass the matter back to us if you have not first escalated the complaint through our formal channels.
Ombudsman Services: Energy
PO BOX 966
Warrington
WA4 9DF
www.ombudsman-services.org
Phone – 0330 440 1624
Email – enquiry@ombudsman-services.org